Legal
Effective October 10, 2026
These Terms of Use ("Terms") govern your use of virtuallabs.ai and its pages (the "Site"), operated by Virtual Labs, Inc. ("Virtual Labs," "we," "us"). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
These Terms cover the Site only. Virtual Labs products, software and services provided under a customer agreement, quote, order or license are governed by that agreement, not by these Terms. Our Privacy Policy explains how we handle personal information.
The Site is intended for researchers, institutions, businesses and other professionals. You must be at least 18 years old to submit a form, sign in, book a meeting or make a purchase. If you use the Site on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization.
We work to keep the Site accurate, but its content is provided for general information. Product descriptions, specifications, images, availability, timelines and prices may change without notice and may contain errors. Scientific and performance information describes results in particular settings and is not a guarantee of results in your lab. Nothing on the Site is medical, veterinary, regulatory or legal advice.
Statements about future products or features describe current plans and may change.
Some pages are available only to people we invite. You sign in with a one-time code or link sent to your email address. Your access is personal to you:
We may change, suspend or end any invitation at any time, for any reason.
Invitation-only content is confidential to Virtual Labs. It includes unreleased product information, pricing, data, presentations and documents. Unless we agree otherwise in writing, you agree to:
These obligations do not apply to information that is or becomes public through no fault of yours, that you already lawfully had, or that you must disclose by law (where allowed, please tell us first). If you have signed a separate confidentiality agreement with us, that agreement controls where it conflicts with this section.
As described in our Privacy Policy, we record which invitation-only pages you view while signed in.
When you submit a form on the Site (for example a general, demo, evaluation, pricing, partnership, investor or careers inquiry), you agree that:
Submitting a form does not create any obligation for either party. In particular:
Files you upload must be your own documents, free of malware, and in the formats we accept. We may delete any upload that does not meet these rules.
Meeting bookings are handled by Calendly, a third-party service. Booking through Calendly is subject to Calendly's own terms and privacy policy. A booked meeting can be rescheduled or canceled by either party and does not create any other commitment.
The Site lets eligible customers configure products, request quotes and place orders (including through Build & Price). All quotes, orders, purchases, evaluation loans and warranties are governed by the Virtual Labs Terms of Sale presented with your quote or at checkout, not by these Terms. If these Terms and the Terms of Sale conflict about a purchase, the Terms of Sale control.
Virtual Labs uses artificial intelligence (AI) tools in some customer communications. For example, the Site may offer an AI-powered support chat, and some messages from us may be prepared with help from AI. When you use the Site's chat, you are interacting with an AI system unless the chat tells you that a person has joined. You can ask for a human at any time.
When using the Site, you agree not to:
We may suspend or block access, remove submissions, or cancel invitations or orders that involve misuse.
The Site and its content belong to Virtual Labs or its licensors and are protected by copyright, trademark and other laws. That includes text, images, videos, data, software, designs and documents. We give you a limited, revocable, non-transferable permission to view the Site and to download or print public pages for your internal, non-commercial evaluation of Virtual Labs. We reserve all other rights.
Virtual Labs™, MouseOS™, PolarEye™ and our other product and feature names, logos and slogans are trademarks of Virtual Labs, Inc. You may not use them without our prior written permission, except to refer accurately to our products. Other names and marks belong to their owners.
Feedback. If you send us ideas or suggestions, we may use them without any obligation to you. This does not give us any rights in your own data or confidential information.
Copyright concerns. If you believe content on the Site infringes your copyright, email info@virtuallabs.ai with enough detail for us to find and review it.
The Site links to and uses third-party websites and services, such as Calendly, scientific publishers and conference sites. We do not control them and are not responsible for their content, terms or privacy practices.
THE SITE AND ITS CONTENT, INCLUDING THE SUPPORT CHAT AND ANY AI-GENERATED CONTENT, ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, VIRTUAL LABS DISCLAIMS ALL WARRANTIES ABOUT THE SITE, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. Warranties for products you buy are set out only in the Terms of Sale.
TO THE FULLEST EXTENT ALLOWED BY LAW, VIRTUAL LABS AND ITS OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, RESEARCH TIME OR GOODWILL, ARISING FROM OR RELATED TO THE SITE OR THESE TERMS. THIS INCLUDES YOUR RELIANCE ON SITE CONTENT, THE SUPPORT CHAT OR ANY AI-GENERATED CONTENT. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SITE IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US $100).
These limits apply whatever the legal theory, including contract, tort (including negligence) and statute, and even if we were told such damages were possible. They do not limit liability that cannot be limited by law, such as liability for fraud, gross negligence or willful misconduct. They also do not apply to purchases, which are governed by the Terms of Sale.
You agree to defend and indemnify Virtual Labs against third-party claims, and related losses and reasonable costs, arising from your breach of these Terms, your misuse of the Site, or content you submit, to the extent allowed by law.
These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws rules. Any dispute arising from these Terms or the Site will be brought only in the state or federal courts located in Travis County, Texas, and both parties consent to those courts' jurisdiction. Either party may seek urgent relief in any competent court to protect confidential information or intellectual property.
You may not use, export or re-export Site content, software or products in violation of U.S. or other applicable export control and sanctions laws.
We may update these Terms from time to time. We will post the updated version on this page and change the effective date above. Changes apply from the posted effective date. If you keep using the Site after that, you accept the updated Terms. Changes do not affect a purchase already made under the Terms of Sale.
These Terms, together with our Privacy Policy and any terms presented for a specific feature or purchase, are the entire agreement between you and Virtual Labs about the Site. If any part of these Terms is unenforceable, the rest stays in effect, and the unenforceable part will be enforced to the extent allowed. If we do not enforce a provision, we have not waived it. You may not transfer these Terms; we may transfer them as part of a merger, acquisition or sale of assets. Sections 3 (Confidentiality), 9, and 11 through 14 survive the end of your use of the Site.
Virtual Labs, Inc.
Austin, Texas
info@virtuallabs.ai